JD Conseil — Help Center

Visit the company portal at portal.jd-conseil.fr and click 'Forgot password' beneath the login form. Enter your professional email address and you will receive a reset link within 5 minutes. If you do not receive the email, check your spam folder or contact IT Support directly. Passwords must be at least 12 characters and include one uppercase letter, one number, and one special character.

Download the Microsoft Authenticator app on your smartphone. Then navigate to My Account (account.microsoft.com), select 'Security info', and click 'Add method'. Choose 'Authenticator app' and follow the on-screen instructions to scan the QR code. Once configured, you will be prompted for a 6-digit code each time you log in from a new device or location.

Accounts are automatically locked after 5 consecutive failed login attempts as a security measure. To unlock your account, contact IT Support by phone at +33 9 39 24 98 70 or send an email to atif@jd-conseil.dls.so with your full name and employee ID. A support agent will verify your identity and unlock the account within one business hour. Do not attempt to log in again while locked, as this extends the lockout period.

On iOS, go to Settings → Mail → Accounts → Add Account → Microsoft Exchange. Enter your full email address and a description (e.g. 'JD Conseil'). When prompted for a server, enter outlook.office365.com. Use your full email address as the username and your standard company password. On Android, open the Outlook app, tap 'Add Account', and sign in with your company credentials — the configuration is automatic.

If you have been granted access to a shared mailbox, it will appear automatically in your Outlook folder list within 30 minutes of access being granted. If it does not appear, open Outlook, right-click on your account name in the left panel, and select 'Add shared folder'. Enter the email address of the shared mailbox and click 'Add'. To request access to a shared mailbox, email IT Support with the mailbox address and your justification.

Automatic forwarding of company email to external addresses is restricted by company security policy and requires explicit approval from your manager and IT Security. To request an exception, submit a written request to atif@jd-conseil.dls.so including your manager in copy, stating the business reason and the destination address. Approved forwarding rules are configured by IT and cannot be set up independently by users.

Standard software requests are handled through the IT portal at portal.jd-conseil.fr under 'Software Catalogue'. Browse available applications and click 'Request Installation'. Approved catalogue items are installed remotely within 4 business hours. For software not listed in the catalogue, submit a request to IT Support with the software name, version, business justification, and your manager's approval. Non-standard requests are reviewed within 2 business days.

License requests must be submitted via email to atif@jd-conseil.dls.so with your manager in copy. Include the software name, number of licenses needed, and the business case. IT will check existing license availability before purchasing new ones. For Microsoft 365 products (Teams, Power BI, Visio, etc.), requests are processed within 1 business day. For third-party software, allow up to 5 business days for procurement and activation.

For Microsoft Office applications (Word, Excel, Outlook), you can reset preferences by navigating to File → Options → Advanced and clicking 'Reset'. For other applications, contact IT Support — resetting preferences may require administrative rights that are not available to standard users. Note that resetting preferences will remove any custom configurations, templates, or saved layouts you have set up.

First, verify that your internet connection is working by opening a browser and visiting a public website. Then open the GlobalProtect VPN client and check that the gateway address is set to vpn.jd-conseil.fr. If the connection still fails, try disconnecting and reconnecting. If you receive an 'Authentication failed' error, your password may have expired — try logging in to the portal first to reset it. For persistent issues, contact IT Support with the exact error message displayed.

The corporate Wi-Fi network is named JDC-Corporate. Connect using your standard company username (first.lastname) and password. Do not use the JDC-Guest network for work devices, as it does not have access to internal resources. If you are connecting a new work device for the first time, the device must first be registered in the IT asset management system — contact IT Support to complete registration before attempting to connect.

Remote Desktop access is available via the VPN. First, connect to the VPN using GlobalProtect. Then open Remote Desktop Connection (Windows: search 'mstsc') and enter your office computer's hostname (format: PC-YOURNAME or visible on the asset sticker on your machine). Use your standard company credentials to authenticate. If you do not know your computer's hostname or have not previously enabled remote connections, contact IT Support to configure this in advance.

Hardware requests (laptops, monitors, keyboards, mice, headsets, etc.) must be submitted via email to atif@jd-conseil.dls.so with your manager's approval in copy. Include the type of equipment needed, the business justification, and your preferred delivery date. Standard equipment requests are processed within 5 business days. For urgent needs (e.g. a failed laptop replacement), call IT Support directly at +33 9 39 24 98 70 to expedite the process.

Do not attempt to repair hardware yourself. Report the issue to IT Support immediately by calling +33 9 39 24 98 70 or emailing atif@jd-conseil.dls.so with a description of the problem and the asset tag number (found on a sticker on the device). IT will assess whether the device can be repaired on-site or needs to be replaced. If the device contains sensitive data and is physically damaged, do not transport it without guidance from IT.

Start by disconnecting the docking station from power and from your laptop, waiting 30 seconds, then reconnecting. Ensure the USB-C or Thunderbolt cable is firmly seated in both the dock and the laptop port. If monitors are not displaying, check that they are powered on and that the input source is set correctly. Update the docking station firmware by visiting the manufacturer's support page — IT Support can provide the model reference. If the issue persists after these steps, contact IT Support for a replacement assessment.